The website https://www.pilotreviews.net (the “Site”) is published by VEXPRIM SOLUTIONS SRL (“MixSave” or “KeppaBit” or “PilotReviews”), hereinafter referred to collectively as “PilotReviews.”
PilotReviews offers a Site on which businesses (the “Users”) may create an account in order to access tools and services designed to help them request and encourage their customers to leave feedback and reviews on third-party review platforms (the “Review Platforms”). These tools may include sending review invitations, providing incentives for reviews, and tracking collected reviews (altogether the “Service(s)”).
This Service is subject to the terms and conditions (the “Terms and Conditions”) set forth herein.
The Service offered on the Site is accessible only to legal entities or individuals, public or private, who are acting within the scope of their commercial, industrial, artisanal, self-employed, or agricultural activity, and who can form legally binding contracts under applicable law (the “Users”).
These Terms and Conditions apply to the provision of the Service and shall govern the contractual relationship between the User and PilotReviews in this respect.
The Terms and Conditions prevail over any other document regarding their subject matter. The parties expressly declare that the Terms and Conditions constitute their entire agreement with respect to this subject matter. No general or specific conditions communicated by the User may be included in the Terms and Conditions or added to them.
The applicable Terms and Conditions are those in force on the date the User registers on the Site. PilotReviews reserves the right to amend these Terms and Conditions and/or the Service from time to time and will provide the User with notice of any material amendment. PilotReviews shall provide the User with 30 days’ notice in advance of such material amendment coming into effect, and the User may terminate these Terms & Conditions by notifying PilotReviews via email before the amendment comes into effect. Unless the User terminates the Terms and Conditions as set forth above, the amendments will come into effect at the end of the above-mentioned notice period.
In the event of termination by the User of a subscription to a Paid Plan (as defined below) following a material amendment to the Terms and Conditions, PilotReviews will refund to the User any pre-paid sums not used as of the termination date, on a prorata temporis basis.
The Site allows Users to register by creating an account and then access various tools and services aimed at helping the User (e.g., a local business) build online authority by requesting and encouraging their customers to leave genuine feedback on Review Platforms. Examples of these tools and services include but are not limited to:
Certain features may be provided free of charge (the “Free Plan”), while others may only be accessible to Users who subscribe to an annual or periodic paid plan on the Site (the “Paid Plan(s)”). Several tiers of Paid Plans may be offered, each providing different levels of functionality, priority support, or other benefits.
The following information is provided to Users on the Site:
Users acknowledge and agree that providing incentives for reviews may be subject to certain legal or regulatory restrictions in their jurisdiction. It is the sole responsibility of the User to ensure that they comply with all applicable laws and regulations when using the Service. PilotReviews will not be liable for any non-compliance or misuse by the User.
PilotReviews does not control or moderate the content of the reviews posted by customers on any Review Platform. The User acknowledges and agrees that the actual posting and content of reviews is the sole responsibility of the reviewing customers, and that Review Platforms may have their own terms and conditions that govern the posting and moderation of user-generated content.
Transactions relating to the User’s products or services are carried out directly between the User and its customers. PilotReviews is not a party to those transactions and cannot be held liable in the event of:
Users are solely responsible for choosing the appropriate Plan for their needs. PilotReviews shall not be held liable for any mismatch between a chosen Plan and the User’s business objectives. Any registration on the Site and any subscription to a Plan is personal and may under no circumstances be transferred, in whole or in part, to a third party.
PilotReviews makes its best efforts to ensure that the Service descriptions and other information on the Site are as accurate as possible. However, PilotReviews does not warrant or represent that any information on the Site is accurate, complete, or error-free. PilotReviews may at any time change the Service descriptions or other information on the Site. In case of material change, prior notice will be provided to the User as described above in Section 1.
In order to access the Service, the User must first register by creating an account. When creating an account on the Site, the User acknowledges that it is aware of and fully agrees with these Terms and Conditions, and that all transactions conducted with PilotReviews will be subject to these Terms and Conditions only. Acceptance of these Terms and Conditions is made by means of a checkbox containing a hypertext link to these Terms and Conditions.
To register on the Site, the User must fill in the form provided with several mandatory details to enable the User to create an account. The information provided by the User during registration must be complete, accurate, and up to date. PilotReviews may, if necessary, ask the User to confirm the information provided. PilotReviews cannot be held responsible for erroneous or incomplete information provided by the User during the registration process.
PilotReviews reserves the right to reject any account registration or to terminate any account and any subscription to a Plan at its sole discretion for legitimate reasons, such as a dispute with the User or suspected violation of these Terms and Conditions. In the event of termination of a Paid Plan subscription for legitimate reasons, PilotReviews will refund the User any pre-paid sums not used as of the termination date, on a prorata temporis basis.
The User must choose a sufficiently secure password and keep it secret. As soon as the User becomes aware, or should have been aware, that a third party has gained access to its password, the User must change the password immediately.
The User agrees not to create or use, under its own identity or that of a third party, accounts other than the one initially created. The User may not allow third parties to use its account or assign/transfer its account to any other entity.
Once the User has completed the registration process, they will receive a confirmation email. The User may immediately access any available free features. The User may also choose to subscribe to a Paid Plan for expanded features and tools.
All subscriptions to Paid Plans are concluded for an initial term of one year starting on the subscription date (the “Initial Term”). At the end of the Initial Term, the subscription will automatically renew for successive extension terms of one year (each an “Extension Term”), unless terminated earlier by either party with at least one (1) day’s written notice before the end of the Initial Term or the then-current Extension Term. Termination will take effect on the last day of the Initial Term or the Extension Term, as applicable.
Termination of a Paid Plan does not, in and of itself, entail the closure of the User’s account, which may remain open in a free or limited-access state until the User chooses to close it, as described below.
The registration on the Site may give access to certain free features. The User can close its account at any time by sending an email to contact@pilotreviews.net
Without prejudice to any other rights and/or remedies of the non-breaching party, either party may terminate a subscription to a Plan if the other party is in breach of its obligations hereunder and fails to remedy such breach within 30 days of receiving written notice.
The price of each Paid Plan subscription is mentioned on the Site (including the price for the Initial Term of the subscription and for each Extension Term). The prices displayed on the Site are expressed in U.S. dollars and do not include applicable taxes. Any such taxes will be displayed at the time of payment. Currency exchange fees must be paid by the User and the conversion rate is the one applied by the User’s bank on the day the purchase is made.
PilotReviews reserves the right to change Paid Plans by offering new or additional services for additional fees, or by adding or amending the prices of existing Paid Plans, at any time and in its sole discretion. In such cases, prior notice will be provided to the User as described above in Section 1. Any change to pricing or payment terms will become effective in the billing cycle following the end of the notice period.
Payment of the subscription fee for a Paid Plan is made by PayPal or credit card (Visa, Mastercard, American Express). The amount for the Initial Term is debited in full at the time of subscription confirmation. The amount for each Extension Term will be automatically debited on the first day of the relevant Extension Term, using the same payment method, unless the subscription is terminated under the conditions described in Article 4.
PilotReviews shall use reasonable endeavors to provide secure online transactions for the User, but cannot be held liable for unauthorized access to the User’s payment information. The User must ensure that the credit card used is valid.
Once the payment of the subscription is validated, the User will receive a confirmation email, followed by an electronic invoice. PilotReviews reserves the right to suspend the provision of the Service in the event that payment is not received on time.
Users are informed that PilotReviews processes their personal data in accordance with PilotReviews’ Privacy Policy, available here. Users should review this policy carefully to understand how PilotReviews collects, uses, and discloses their personal data.
In the event of a force majeure event, as defined by Article 1218 of the French Civil Code and relevant case law, preventing one of the parties from performing its obligations hereunder, the obligations of the parties will be suspended, and no party will incur any liability as a result.
The party affected by a force majeure event shall notify the other party of the event as soon as possible after its occurrence. If the force majeure event lasts more than thirty (30) consecutive days, or if it definitely prevents the affected party from performing its obligations, either party may terminate these Terms & Conditions by sending a written notice via registered letter with acknowledgement of receipt. Termination will take effect upon receipt of said letter.
In the event of termination by PilotReviews due to a force majeure event, PilotReviews will refund to the User any pre-paid sums not used as of the termination date, on a prorata temporis basis.
The “PilotReviews” brand, and all trademarks, whether figurative or not, and in general, any other distinctive signs featured on the Site (the “Trademarks”), are and shall remain the exclusive property of PilotReviews or are under license to PilotReviews.
The Site and all graphics, texts, visuals, and photographs featured therein, including but not limited to any illustrations, images, designs, pictures, characters, written materials, décor, databases or other organization of data, or other components of the Site (the “Content”), are and shall remain the exclusive property of PilotReviews or are under license to PilotReviews, and are protected by intellectual property rights.
No part of the Trademarks, the Site, and/or the Content may be modified, reproduced, performed, transmitted, distributed, or published by any means or process, on any medium, without the prior written consent of PilotReviews. Users may not create derivative works, translate, adapt, arrange, disassemble, decompile, or reverse engineer the Site or the Content, nor distribute, transmit, broadcast, sell, rent, license, or operate the Site or the Content without express written permission.
The parties shall only be liable for damages that are a direct and foreseeable consequence of their breach of these Terms and Conditions.
PilotReviews cannot be held liable:
In all cases, in the event of a breach by PilotReviews of its obligations under these Terms and Conditions, PilotReviews’ liability shall be limited to the amounts paid by the User and collected by PilotReviews for the specific subscription concerned by the breach, for the twelve (12) months preceding the claim.
The Site may include hypertext links to third-party websites, including Review Platforms. Such links are provided as a convenience to the User, but these websites are not under the control of PilotReviews, and PilotReviews disclaims any responsibility for their content, information, and data.
The creation of any hypertext links to all or part of the Site is strictly prohibited without prior written consent from PilotReviews. Any link must be removed upon request by PilotReviews.
These Terms and Conditions are governed by and interpreted in accordance with French law.
Any complaint or dispute relating to these Terms and Conditions and/or the Services that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Paris, France.
If any of the provisions of these Terms and Conditions are held invalid, the relevant provision will not be applied, but the remaining provisions will remain in force.
The fact that one of the parties fails to invoke a failure by the other party to fulfill any one of its obligations may not be interpreted as a waiver of the obligation in question or as an amendment to the Terms and Conditions.
Should one or more stipulations of the Terms and Conditions be ruled, pronounced, or declared invalid on the basis of a particular law, regulation, or ruling by a competent court, the parties will meet to agree on one or more stipulations to replace the invalid stipulation(s) in order to achieve the intended purpose of the original clause(s) as far as possible. All other stipulations will retain their full force and scope.
Last updated: 01 Jan, 2025
By creating an account or using any of the Services provided by PilotReviews, the User acknowledges having read, understood, and agreed to these Terms and Conditions in their entirety.
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